Terms & Conditions

1. Agreement to these Terms

These Terms apply to services supplied by WebQuick, including websites, website redesign, Website Care, domains, business email setup, Google Business Profile assistance and related digital services.

Your quote, order, proposal or written scope may contain additional service-specific terms. If there is an inconsistency, the more specific written scope will apply to that service, subject to applicable law.

2. Services and project scope

We provide the services described in the accepted quote, order or service page. Work outside the agreed scope may require a revised quote or additional fee.

Timelines are estimates unless expressly agreed otherwise. They can depend on client feedback, content, approvals, third-party platforms and other matters outside our reasonable control.

3. Client responsibilities

4. Fees, invoices and payment

Prices are those shown on the website, accepted quote or order at the time you purchase. Unless stated otherwise, amounts are in Australian dollars.

Setup, project, subscription, third-party and renewal charges are payable as stated in the applicable quote or order. We may pause non-essential work or recurring services where an overdue amount remains unpaid after reasonable notice.

5. Website Care and recurring services

Website Care and Care Plus are ongoing services billed on the cycle shown in your order. They may include managed hosting, SSL, WordPress/plugin/theme updates, backups, uptime monitoring, security monitoring, business-hours support and reasonable minor content edits, depending on your plan.

Minor edits are intended for normal text and image changes and do not include redesigns, new pages, custom development, major functionality, large content migrations or work that falls outside reasonable ongoing care.

You may cancel a monthly recurring service before the next renewal. Unless otherwise agreed, cancellation takes effect at the end of the current paid billing period.

6. Business email services

Some WebQuick website plans may include a business email account while the eligible plan remains active. The exact provider and account type may vary based on the service selected and operational requirements.

Additional users, upgraded plans, migrations and third-party licences may incur additional fees.

If an included email entitlement ends because the underlying WebQuick plan is cancelled or changed, we will provide reasonable assistance for the client to take over billing, move the account or migrate to another suitable provider. Provider rules and fees may apply.

7. Domain names

Where WebQuick registers or manages a domain for you, the domain should be registered to you or your business as the registrant or licence holder. WebQuick acts as a manager, reseller or technical service provider and does not claim ownership of your domain.

Domain availability is not guaranteed until registration is successfully completed. Domain registrations, renewals and transfers are also subject to registry, registrar and eligibility rules.

For .au domains, you are responsible for remaining eligible to hold the domain and keeping registrant information current.

We may manage renewals where agreed, but you remain responsible for responding to eligibility, ownership or verification requests and for ensuring amounts due for renewal are paid.

8. Third-party platforms and licences

Our work may use third-party services such as WordPress, plugins, themes, hosting, cloud infrastructure, email platforms, domain providers, payment services, analytics or other software.

Those services may have their own terms, pricing, limits, availability and data practices. WebQuick is not able to control third-party outages, policy changes or discontinued products.

Where a third-party licence is included in your WebQuick service, it may stop being included if the WebQuick service ends. We will explain reasonable handover options where relevant.

9. Content and intellectual property

You retain ownership of content and brand materials you provide to us.

Once the agreed project fees are paid in full, you may use the final website and custom project deliverables created specifically for you, subject to third-party licences and the exclusions below.

WebQuick retains ownership of its pre-existing know-how, reusable systems, internal methods, generic templates, code libraries, processes and tools. Third-party software, fonts, stock assets, plugins and libraries remain subject to their own licences.

10. Portfolio and attribution

Unless you ask us not to, WebQuick may display publicly available screenshots, your business name and a link to completed work in our portfolio or marketing. We will not publish confidential project information.

You can request removal of portfolio use by contacting us.

11. Reviews, approvals and changes

You are responsible for reviewing supplied drafts, website content, contact details, prices, legal wording and business information before launch or publication.

If you approve work and later request changes outside the agreed scope, additional charges may apply.

12. Security, backups and availability

We take reasonable care when managing websites and related systems, but no online service can be guaranteed to be completely secure or continuously available.

Where backups, monitoring or security services are included, they are risk-reduction measures and not a guarantee against every outage, cyber incident, data loss or third-party failure.

13. Suspension and termination

We may suspend or terminate a service where reasonably necessary because of serious misuse, unlawful activity, security risk, repeated non-payment, material breach or a requirement imposed by a third-party provider or law.

Where practical, we will give reasonable notice and an opportunity to remedy the issue before suspension or termination, unless urgent action is reasonably required.

14. Cancellations and refunds

Our separate Refund & Cancellation Policy forms part of these Terms.

Change-of-mind cancellations are handled according to the stage of the work, work already performed and non-recoverable third-party costs. This does not limit any rights you have under the Australian Consumer Law.

15. Australian Consumer Law and liability

To the extent permitted by law, each party is responsible for loss or damage caused by its own breach, negligence or unlawful conduct. We are not responsible for loss caused solely by third parties, client-supplied information or instructions, or circumstances outside our reasonable control, except where the law provides otherwise.

16. Questions and disputes

If a problem arises, please contact us first so we can try to resolve it promptly and in good faith. We may ask for relevant information and will make reasonable efforts to investigate and respond.

17. Governing law

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the courts and tribunals that have jurisdiction there, subject to any rights to bring a claim elsewhere that cannot lawfully be excluded.

18. Changes to these Terms

We may update these Terms from time to time. Changes will apply prospectively from the published effective date, unless a change must apply earlier by law or is separately agreed with you.